No customer cancellation or change-of-mind refunds
Course purchases and classes cannot be cancelled by the customer for a refund. We do not offer refunds for a change of mind, non-attendance or unused classes. If we cannot arrange an initial timetable within a reasonable period after purchase, or if we have to discontinue a course before completion, we refund the undelivered sessions on a pro-rata basis (or in full if no classes have been delivered). This does not exclude rights or remedies required by applicable law.
Rescheduling
Rescheduling follows the terms and conditions: four buffer slots, student changes consuming buffer without extending the window, and trainer changes or unscheduled centre/service disruptions on our side extending the window without consuming student buffer. Remaining classes after the window require a pro-rata additional purchase.
Payment problems
Email us with your order reference if you were charged twice, a payment is incorrect, or a purchased service cannot be provided. We investigate payment discrepancies and apply any remedy required by law. Approved refunds are returned to the original payment method, or at the centre for payments made there. Do not send card details or passwords.
Contact
Email hello@learnbit.ai for course, payment, rescheduling or privacy questions.